FAQs

Who is World Balance?

World Balance offers quality and well-designed footwear and apparel at an affordable price. We make people, products, and life better by providing value and comfort to our customers from different walks of life.

How to ship outside the Philippines?

> Unfortunately, we only ship orders in the Philippines.

> You may ask a friend or relative to receive the order in your behalf then have him/her ship it to you instead.

What are the payment methods? 

There are different ways on how you can pay for your orders. 

1. PAYPAL EXPRESS- you may pay with your credit/debit cards.
Express checkouts save customer payment and shipping information so that returning customers can more quickly complete payment for their orders. 

2. PAYPAL- Search for the email, wbcares@chgglobal.com.ph to pay manually. 

3. BDO Bank payment- CHG Global Inc with account number 001600143537 and send proof of payment to wbcares@chgglobal.com.ph

Proof of payment should be submitted and verified before we can process your orders. 

4. Tendopayis an installment plan solution that gives you the convenience to buy now and pay later for your online purchases in 2 to 12 months installments. To know more, please visit, https://tendopay.ph/faq

5. PAYMONGO- you may pay with your credit/debit card or GCASH

6.Cash on Delivery (COD)

Refunds could be done in the following ways:

1. GCASH

2. BANK Deposit

3. PAYPAL


How to return/exchange the item?

> Your item is eligible for a return or exchange if it meets the following conditions:

a. Within 30 days of delivery date

b. Invoice available

c. Original condition & tags intact

d. Original packaging

> Should you wish to return your item, please send an email to WBCares@chgglobal.com.ph stating your reason for returning along with the proof that your item is eligible.

>Should you wish to exchange or return an item due to wrong item delivered, we will shoulder all the shipping costs that will incur.
> Customer Service will assist and coordinate with you the fastest way to return your item.

How much is the shipping fee?

> There is free shipping available with a minimum purchase of P 1500.

> P 100 shipping fee apply for P 1499 below nationwide.

How long is the delivery time?

> Within Metro Manila 2 to 3 business days from the pick-up date

> Outside Metro Manila 5 to 8 business days from the pick-up date


How to contact customer service?

You may reach our customer service several ways:

Email: WBCares@chgglobal.com.ph

Telephone Number: (632) 363 1990

Via Text: +63 917 832 5452

 

May also leave a message to our official Social Media page.