TERMS OF SERVICE
CHG GLOBAL, INC.
PRIVACY POLICY
A. PRIVACY STATEMENT
CHG Global, Inc. (“CHG”) recognizes and respects the individual right to privacy. Considering this, we protect and safeguard all personal data collected and processed by our company in relation to our customers, vendors, partners, employees, agents and other stakeholders. Likewise, we make it a point to inform individuals from and about whom we collect such data of our processing activities and of their rights as data subjects.
B. SCOPE
- This document enumerates our company’s policy in relation to the collection, use, storage, sharing and disposal of all personal data we process.
- We may amend and/or modify this policy from time to time to comply with any developments in local and/or foreign data privacy regulations where applicable and to reflect any changes in our privacy policies and/or practices.
- This policy applies to all our personal data processing activities including, but not limited to, the collection, use, storage, sharing and disposal of such data.
C. DEFINITION OF TERMS
- Data Subject refers to any individual whose personal data is processed.
- Data Sharing refers to the disclosure or transfer to a third party of personal data under the control or custody of a personal information controller. The term excludes outsourcing, or the disclosure or transfer of personal data by a personal information controller to a personal information processor.
- Processing refers to any operation or any set of operations performed upon personal information including, but not limited to, the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of data.
- Personal Information refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.
- Personal Information Controller refers to any person or organization who controls the collection, holding, processing or use of personal information, including a person or organization who instructs another person or organization to collect, hold, process, use, transfer or disclose personal information on his or her behalf.
- Personal Information Processor refers to any natural or juridical person qualified to act as such under this Act to whom a personal information controller may outsource the processing of personal data pertaining to a data subject.
- Sensitive Personal Information refers to personal information (a) About an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations; (b) About an individual’s health, education, genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such person, the disposal of such proceedings, or the sentence of any court in such proceedings; (c) Issued by government agencies peculiar to an individual which includes, but not limited to, social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and (d) Specifically established by an executive order or an act of Congress to be kept classified.
- Personal Data collectively refers to all categories of personal information.
D. SCOPE, PURPOSE AND METHOD OF PERSONAL DATA & PROCESSING
1. 1. What We Collect and Why
We collect and process the following types of personal data, among others:
- Contact information and employment and/or business affiliation of our customers and individuals representing or affiliated with our vendors, dealers, partners, and other business contacts;
- Names, addresses, contact information, government issued identification, credit card details and bank account numbers of our customers;
- Names, addresses, contact information and personal details of our social media influencers, brand ambassadors, other brand/product promoters/marketers, sponsors, models, event guests and individual suppliers including date of birth, civil status, government issued identifying information (such as Pag-IBIG, SSS, TIN, and PhilHealth);
- Names, addresses, and contact information of our social media followers and supporters; and
- Names, addresses, contact information, employment history, educational background, gender, date of birth, place of birth, religion, filial relations, biometric information, civil status, EQ/Aptitude test results, training records and test results, physical medical history and government issued identifying information (such as Pag-IBIG, SSS, TIN, PhilHealth, and Professional IDs).
In general, we collect and process personal data for purposes of service fulfilment and customer assistance, marketing and promotion, the achievement of strategic corporate objectives and development, internal operations, communications and administration, human resource and financial management, and compliance with applicable laws, rules and regulations.
1. A. Customers
We collect, process personal data about our customers for the following purposes:
i. To correctly process payments made by customers and to fulfill our commercial obligations to them in accordance with highest standards;
ii. To comply with applicable laws, rules and regulations governing our transactions with our customers; and
iii. To market to our customers our products and services as well as to effectively respond to their queries, requests and complaints.
1. b. Vendors, dealers, partners, and other business contacts
i. To conduct the necessary due diligence;
ii. To verify their identities and standing for purposes of assessment and accreditation;
iii. To maintain healthy channels of communications for fostering continued business relations; and
iv. To protect the lawful rights and claims of the organization including the enforcement any contractual terms and obligations we may have with them.
1. c. Employees
We collect, process personal data from and about our employees for administrative and human resource development purposes as well as in compliance to applicable regulations and/or laws, including, but not limited to: identity verification; pre-qualification and post-qualification assessment; processing of employment compensation and benefits; internal security; compliance to regulatory requirements; for the protection of lawful rights and interests of the company in internal administrative and court proceedings, or the establishment, exercise or defense of legal claims of the organization.
1. 2. How We Collect and Process Personal Data
We collect both electronic and physical personal data from the following sources:
- Directly from customers when they avail of any of our products and/or services, respond to our surveys, participate in marketing events, send us queries and/or complaints, our social media sites and our online website.
- When individuals representing or affiliated with our vendors, partners, investors and other business contacts voluntarily provide us with their contact information in order to develop business relations and/or complete legitimate transactions with them.
- Directly from our employees and job applicants through their curriculum vitae, personal information sheets, submitted medical records and government documents, and interview and training assessment results conducted by authorized personnel and indirectly from third-party headhunters and job placement service providers, job search sites and/or other social media sites and references from previous employers and other third parties.
E. DISCLOSURES OF INFORMATION
It is our policy not to sell or disclose the personal data we process to third parties without proper notification to and consent of data subjects unless we have a legal obligation to do so; it is necessary for the purposes mentioned above; or it is necessary to protect the lawful rights and claims of the company and the safety of our employees and other data subjects.
We allow access to human resource personal data to authorized third-party service providers/suppliers/ subcontractors/consultants who provide outsourced functions including, among others:
- EQ/aptitude/performance testing services for employees through third-party website/portal;
- Partner agencies who provide personnel services;
- Concessionaires, malls and other establishments that require us to share the personal data of our sales representatives who will be marketing, selling and promoting our products there;
- Financial institutions that provide loan and contribution services to our employees;
- Cloud storage systems to meet the company’s storage management requirements;
- Mobile communications services;
- Payroll processing
- Health Maintenance Organization (HMO) services;
- External professional advice and consultation including audits, legal assessments, comparative compensation studies and evaluations; and
- Other financial, technical, architectural and administrative services such as human resource information systems, payroll, accounting, sales administration, procurement, training and other services.
We also disclose employee information to government regulatory agencies including, but not limited to the SSS, PhilHealth, Pag-IBIG, DOLE, and the BIR in accordance with reportorial requirements established by law
The Company remains responsible over the personal data disclosed to such third parties. As such, we ensure that such third parties are contractually obligated to comply with the requirements of the Data Privacy Act and shall process your data strictly in accordance with the purposes enumerated above. You may request for additional information on the identities of these parties from the Office of the Data Protection Officer.
F. THE RIGHTS OF DATA SUBJECTS
We fully acknowledge the following rights of our individual customers, employees, vendors, partners, and other business contacts:
- Right to be Informed The right to demand and be informed of the scope and purpose of our personal data processing.
- Right to Access The right to have reasonable access, review and their personal data upon demand, subject to the appropriate proof necessitating such changes.
- Right to Dispute The right to dispute inaccuracy or error in the personal data we process about them.
- Right to Object The right to object to the further processing of their personal data, including the right to suspend, withdraw, and remove their personal data in our possession which are falsely collected or unlawfully processed.
G. POLICY ON THE COLLECTION AND USE OF PERSONAL DATA
In relation to the rights of Data Subjects, it is our policy to:
- Ensure that data subjects are fully and adequately informed of their rights;
- Ensure that they are fully and adequately informed of our processing activities;
- Ensure that proper notice and consent, where appropriate, is obtained in accordance with the requirements set forth in the Data Privacy Act;
- Ensure that they can access, review and amend their personal data and to request for readable copies thereof;
- Ensure that they can dispute any inaccuracy or error in their personal data, object to any changes in the manner and purpose by which they are processed, withdraw consent where applicable, and to suspend, withdraw, block, destroy, or remove any unnecessary, falsely collected or unlawfully processed personal data;
- Ensure that such collection and use of personal data are proportional, necessary and limited to the declared, specified and legitimate purpose thereof;
- Ensure that such personal data are retained for only a limited period or until the lawful purpose of the processing has been achieved;
- Ensure that such personal data are destroyed or disposed of in a secure manner;
- Ensure that they have the facility to lodge complaints to AC relating to any violations to their rights as data subjects and that such complaints are adequately and timely addressed.
H. DATA PROTECTION OFFICER
We have appointed a Data Privacy Officer (“DPO”) to ensure our commitment to data privacy. You may reach the DPO through the following contact information:
Data Privacy Officer
Contact Information
dataprivacy@chgglobal.com.ph
Office Address
19 V Mapa St. Caloocan City
I. PERSONAL DATA SECURITY POLICY
1. STORAGE OF AND ACCESS TO PERSONAL DATA
We make sure that all personal data we process are kept in secure facilities with appropriate physical, technical and organizational security measures.
We adopt appropriate measures to protect against unauthorized access, alteration, disclosure or destruction of the personal data we process using encryption tools, firewalls and security incident management procedures.
Transfers of personal data internally and externally shall only be made in accordance with strict procedures in accordance with the Data Privacy Act, its Internal Rules and Regulations, and the relevant issuances of the NPC
Only authorized individuals can process personal data.
2. Retention & DISPOSAL OF PERSONAL DATA
We retain personal data only for a limited period or until the lawful and legitimate purpose of the processing is achieved. Thereafter, we securely dispose of them in accordance with proper methods and procedures.
3. THIRD-PARTY DISCLOSURES
Third-party access shall always be compliant to our security standards and enforced through proper contractual documents and due diligence procedures.
4. HUMAN RESOURCES POLICY
We ensure that our personnel are trained on privacy and data protection in general and in areas reflecting job-specific content. Likewise, they shall be bound under strict confidentiality.
5. COOKIES
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. Our website may use cookies to help provide visitors on the said site with a better, faster safer and more personalized experience.
J. WB CLUB TERMS AND CONDITIONS
1. MEMBERSHIP AND ENROLLMENT
1.1. World Balance Club is the loyalty and rewards program of CHG Global, Inc. (“World Balance”) that allows members to earn and redeem rewards when shopping in-store, online, or through the World Balance App.
1.2. Membership is free and available to all customers.
1.3. Customers may join WB Club by:
a. Downloading the World Balance App from the Apple App Store or Google Play Store and creating an account; or
b. Creating an account through the World Balance website.
1.4. All customers who register an account on the World Balance website or mobile app shall be automatically enrolled in World Balance.
1.5. Members are responsible for maintaining accurate account information, including their name, address, contact details, and other relevant information. Account details may be updated through the app. Changes to birthdate information may only be processed through the Customer Service Team.
1.6. Each customer may maintain only one (1) World Balance Club account. Membership, WB Points, rewards, vouchers, and account privileges are personal to the registered member and may not be sold, transferred, assigned, shared, or used for any commercial purpose.
2. MEMBERSHIP LEVELS AND BENEFITS
2.1. World Balance Club offers three (3) membership levels based on a member's annual qualifying spend.
2.2. Members may be upgraded, downgraded, or required to maintain a minimum annual spend based on the criteria applicable to each membership level.
| Classification and tier | Silver | Gold | Platinum |
|---|---|---|---|
| Eligibility | First purchase with a minimum spend of ₱1,000 (after discount) | Minimum spend of ₱10,000 (after discount) | Minimum spend of ₱20,000 (after discount) |
| Upgrade | Upgrade to Gold with a minimum spend ₱10,000 within 1 year from upgrade date | Upgrade to Platinum with a minimum spend ₱20,000 within 1 year from upgrade date | Not Applicable |
| Annual Renewal | Maintain Silver with at least ₱1,000 annual spend from upgrade date | Maintain Gold with ₱7,500 to ₱19,999 annual spend from upgrade date | Maintain Platinum with at least ₱15,000 annual spend from upgrade date |
| Downgrade Rule | If annual spend falls below ₱1,000, the member will lose access to WB Club benefits. | If annual spend is ₱1,000 to ₱7,499, the account will return to Silver. If annual spend falls below ₱1,000, the member will lose access to WB Club benefits. | If annual spend is ₱7,500 to ₱14,999, the account will return to Gold. If ₱1,000 to ₱7,499, the account will return to Silver. If annual spend falls below ₱1,000, the member will lose access to WB Club benefits. |
2.3. Members may enjoy benefits, rewards, discounts, vouchers, and exclusive offers as determined by World Balance from time to
time.
2.4. Benefits, discounts, vouchers, and rewards may vary by campaign and are subject to eligibility requirements, validity periods, item exclusions, and other promotional terms. Unless otherwise stated, discounts, vouchers, and rewards may not be combined with other promotions.
| Classification and tier | Silver | Gold | Platinum |
|---|---|---|---|
| Sign-Up Discount | 5% Off Selected Items only, Valid for one time use | ||
| Special Discounts (Limited Time Only, for Special Collections) | 5% off Selected Items only, Not valid with other promos | 7% off Selected Items only, Not valid with other promos | 10% off Selected Items only, Not valid with other promos |
| Birthday Benefits | ₱200 voucher | ₱300 voucher | ₱500 voucher |
| Welcome Pack | ₱100 voucher after first purchase. Valid on second purchase only | ₱200 voucher upon upgrade | ₱500 voucher upon upgrade |
| Early access to special release | Early access to special launches and events | Early access to special launches, plus VIP access to limited in-store events | Early access to special launches, VIP access to limited launches, first access, and private VIP invites |
| Bonus Points Day | 2x points during birthday month | 2x points during birthday month and select events | 2x points during birthday month and select events, plus 3x points on exclusive events |
3. EARNING WB POINTS
3.1. Members may begin earning World Balance Points upon making eligible purchases with a minimum spend of ₱1,000 net of discounts at participating World Balance boutiques, the World Balance website, or the World Balance App.
3.2. World Balance Points are awarded based on the member's membership level and corresponding points conversion rate.
3.3. World Balance Points are awarded in whole numbers only. Any fractional portion of a WB Point shall be disregarded
| Classification and tier | Silver | Gold | Platinum |
|---|---|---|---|
| How You Earn WB Points | Every ₱50 spend = 1 WB Point | Every ₱40 spend = 1 WB Point | Every ₱30 spend = 1 WB Point |
| Sample Points Earned for ₱1,000 Spend | 20 WB Points | 25 WB Points | 33 WB Points |
3.4. There is no limit to the number of WB Points that may be earned.
3.5. World Balance Points are valid for two (2) years from the date they are earned and expire on a rolling basis according to their individual earning dates. Unused points may no longer be redeemed after the applicable expiration date.
4. REDEEMING WB POINTS
4.1. Accumulated World Balance Points may be redeemed as payment credit for eligible in-store and online purchases.
4.2. One (1) World Balance Point is equivalent to ₱1.00 in payment credit toward eligible purchases.
4.3. When redeeming World Balance Points, the oldest available points shall be applied first.
4.4. There is no limit to the number of World Balance Points that may be redeemed.
4.5. World Balance Points:
a. Have no cash value;
b. Are non-transferable;
c. Cannot be exchanged or redeemed for cash; and
d. May only be redeemed by the registered member.
4.6. For in-store redemptions, World Balance reserves the right to require valid identification or other verification documents before processing the redemption.
4.7. Redemption of World Balance Points may not be combined with other offers, discounts, promotions, or vouchers unless otherwise expressly stated by World Balance.
5. RETURNS, EXCHANGES, AND POINT ADJUSTMENTS
5.1. World Balance reserves the right to reverse, deduct, cancel, forfeit, or reinstate WB Points associated with any returned, exchanged, cancelled, refunded, voided, or otherwise adjusted transaction.
5.2. A transaction in which:
(i) the World Balance Points earned from such transaction have already been redeemed; or
(ii) the purchase was paid, in whole or in part, using WB Points, shall be subject to the applicable Return and Exchange Policy.
5.3 Redeemed World Balance Points may not be reinstated, credited back, or otherwise returned to the member's account. Where permitted under the applicable Return and Exchange Policy, the member may exchange the item in lieu of a refund.
5.4. World Balance reserves the right to make any necessary account adjustments arising from returns, exchanges, cancellations, refunds, voided transactions, system corrections, or administrative errors. World Balance reserves the right to correct any clerical, computational, technical, system, or programming errors relating to World Balance Points, rewards, membership status, vouchers, or account balances, even after such points, rewards, or benefits have been credited or redeemed.
5.5. Redemption of rewards, discounts, vouchers, and promotional items shall be subject to product availability, inventory levels, participating stores, and other conditions imposed by World Balance. Redemption requests may be refused if inventory is unavailable.
6. ACCOUNT INACTIVITY
6.1. WB Club membership does not have a fixed expiration date.
6.2. Accounts with no activity for thirteen (13) consecutive months shall be classified as inactive. An inactive Member refers to a member who has not earned, redeemed, or otherwise engaged in any qualifying activity under the membership program for a continuous period of Thirteen (13) months, or such other period as may be determined by the Company. An Inactive Member may lose membership privileges, rewards, points, benefits, or account status. Members may keep their accounts active by logging into their account or making a qualifying transaction before the inactivity period lapses.
6.3. Accounts with no activity for twenty-four (24) consecutive months may be permanently removed from the system, together with any associated membership privileges, rewards, and World Balance Points. A former member whose account has been removed due to inactivity may re-enroll in the WB Club Program by making a minimum single purchase of One Thousand Pesos (PHP 1,000.00), net of discounts at any participating World Balance store or online stores.
7. GENERAL PROVISIONS
7.1. World Balance reserves the right to investigate discrepancies and determine the final amount of WB Points to be awarded for any transaction. Company records shall be deemed accurate and conclusive unless otherwise determined by World Balance
7.2. World Balance reserves the right to cancel, suspend, restrict, or terminate any membership account and cancel accumulated points or rewards if it reasonably determines that the member has engaged in fraud, abuse, manipulation of the Program, unauthorized transactions, misrepresentation, multiple account creation, or any conduct inconsistent with these Terms and Conditions
7.3. Any abuse of the program, fraudulent activity, misrepresentation, or violation of these Terms and Conditions may result in suspension or termination of membership and forfeiture of accumulated benefits.
7.4. World Balance reserves the right, at its sole discretion and without prior notice, to:
a. Amend these Terms and Conditions and any related guidelines.
b. Withdraw, substitute, modify, deny, or restrict any reward, benefit, privilege, or offer; and
c. Terminate or materially alter World Balance Club and any associated membership privileges.
7.5. Any questions, disputes, or interpretations relating to World Balance Club shall be subject to the final decision of CHG Global Inc, subject to applicable laws.
8. NO CONTRACT OBLIGATION
8.1 World Club is a promotional loyalty program only and does not create any contractual obligation on the part of CHG Global Inc. to maintain any particular reward, benefit, discount rate, earning rate, membership status, or program feature for any specific period of time.
8.2 World Balance reserves the right, at any time and in its sole discretion, to modify, suspend, discontinue, or terminate the World Balance Loyalty Program with prior notice to members through the World Balance website, mobile application, or other official communication channels. Any modification shall not affect rewards already redeemed prior to the effective date of such modification.
8.3 World Balance points are promotional loyalty points issued solely for participation in the World Balance Loyalty Program and do not constitute property, legal tender, currency, stored value, or any vested right. WB Points are non-transferable, non-assignable, and may not be exchanged for cash except where expressly permitted by CHG Global Inc.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by law, World Balance and/or CHG Global Inc., its directors, officers, employees, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from participation in the World Balance Loyalty Program, including but not limited to technical interruptions, system downtime, delayed point posting, reward unavailability, unauthorized account access, or loss of data.
10. FORCE MAJEURE
World Balance and/or CHG Global Inc. shall not be liable for any failure or delay in the performance of its obligations under the Program due to causes beyond its reasonable control, including natural disasters, acts of government, war, labor disputes, telecommunications failures, cyber incidents, power interruptions, or other force majeure events.
11. CONSUMER RIGHTS
Nothing in these Terms and Conditions shall be construed to waive or diminish any rights granted to consumers under applicable Philippine laws.
12. DATA PRIVACY
By enrolling in World Balance Loyalty Program, the member consents to the collection, processing, storage, and use of personal information by CHG Global Inc. for membership administration, rewards fulfillment, customer service, analytics, marketing communications, and other legitimate business purposes, in accordance with the Data Privacy Act of 2012 and the Company's Privacy Policy.
13. RESERVATION AGAINST LIABILITY FOR LOST ACCOUNTS
Members are responsible for maintaining the confidentiality of their login credentials. CHG Global Inc. shall not be liable for unauthorized use of a member's account resulting from the member's failure to safeguard account credentials, except where such unauthorized use results from the negligence or willful misconduct of CHG Global Inc.
14. FINAL DECISION CLAUSE
CHG Global Inc. shall have the sole and final authority to interpret and apply these Terms and Conditions, determine eligibility for rewards and promotions, investigate suspected violations, and resolve disputes relating to the WB Club Program, provided that such decisions are made in good faith and in accordance with applicable laws.
