FAQs – World Balance

FAQS

Welcome to the World Balance FAQ. Here you’ll find quick answers to the most common questions about our products, orders, memberships, and services. We’ve gathered everything you need to help make your shopping experience smoother and more convenient.

Need HELP?

Need immediate help? Click the button below to chat live with our Customer Service team.

If we’re unavailable, send us an email and we’ll get back to you within 20–36 hours.

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World Balance offers quality and well-designed footwear and apparel at an affordable price. We make people, products, and life better by providing value and comfort to our customers from different walks of life.

Unfortunately, we only ship orders in the Philippines. You may ask a friend or relative to receive the order in your behalf then have him/her ship it to you instead.

There are different ways on how you can pay for your orders.

1. PAYPAL EXPRESS - you may pay with your credit/debit cards.
Express checkouts save customer payment and shipping information so that returning customers can more quickly complete payment for their orders.

2. PAYPAL - Search for the email, wbcares@chgglobal.com.ph to pay manually.

3. BDO Bank payment - CHG Global Inc with account number 001600143537 and send proof of payment to wbcares@chgglobal.com.ph

Proof of payment should be submitted and verified before we can process your orders.

4. TENDOPAY - is an installment plan solution that gives you the convenience to buy now and pay later for your online purchases in 2 to 12-month installments. To know more, please visit, https://tendopay.ph/faq

5. PAYMONGO - you may pay with your credit/debit card or GCASH.

6. DRAGONPAY - you may pay with your GCASH, GRABPAY, SHOPEE PAY and PAYMAYA.

7. BILLEASE - is a buy now, pay later app that offers customers the convenience of paying for their purchases through easy monthly installments, with the flexibility to choose between interest-free or interest-bearing options, all without the need for a debit or credit card. To know more, please visit, https://billease.ph/

8. Cash on Delivery (COD)

Refunds could be done in the following ways:

GCASH
BANK Deposit
PAYPAL

Your item is eligible for a return or exchange if it meets the following conditions:
a. Within 30 days of delivery date
b. Invoice available
c. Original condition & tags intact
d. Original packaging
Should you wish to return your item, please send an email to WBCares@chgglobal.com.ph stating your reason for returning along with the proof that your item is eligible.
Should you wish to exchange or return an item due to wrong item delivered, we will shoulder all the shipping costs that will incur.
Customer Service will assist and coordinate with you the fastest way to return your item.

There is free shipping available with a minimum purchase of P 1,500.
P100 shipping fee apply for P 1,499 below nationwide.

Within Metro Manila 2 to 3 business days from the pick-up date
Outside Metro Manila 5 to 10 business days from the pick-up date

You may reach our customer service several ways:

Email: WBCares@chgglobal.com.ph
Viber: 0917 832 5452

May also leave a message to our official Social Media page.

Need HELP?

Need immediate help? Click the button below to chat live with our Customer Service team.

If we’re unavailable, send us an email and we’ll get back to you within 20–36 hours.

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